Course Overview

Performance Management

A session aimed at staff that may be required to carry out performance management to give them the skills to ensure consistency in applying performance management within the business. The course will help managers and team leaders recognise their role and contribution to effectively manage performance at work.


  • Differentiating performance and conduct.
  • The aims and principles of performance management.
  • How to identify acceptable standards of performance.
  • Performance management techniques.
  • Effective reviews and monitoring of performance.
  • The formal capability process.

Delegates will have the opportunity to discuss scenarios with plenty of opportunity for questions throughout. You will be guided through this half day session by our experienced trainers who will be happy to discuss things further with you during or after the session.