Dealing with Conflict and Having Difficult Conversations Course
Develop effective conflict management skills
Dealing with conflict in the workplace is a crucial skill for any manager or leader. As we all know, conflict can arise in any team or organisation, and if left unresolved, it can escalate quickly and have a significant impact on employee morale and productivity. Our course is designed to provide you with practical skills and techniques for managing conflict effectively, so you can minimise its impact on your team and business.
Through our one-day programme, you’ll learn how to identify the causes of conflict, understand the stages of its development, and recognise the effects of conflict on individuals and teams. We’ll provide you with techniques for minimising and resolving conflict, and guide you through the process of tackling difficult conversations sensitively and confidentially. You’ll also gain insights into how to manage your own emotions and the reactions of others, so you can remain calm and focused in high-pressure situations. Our experienced trainers will work with you to develop your emotional intelligence and build your confidence in handling challenging conversations, giving you the skills you need to succeed as a leader.
At A Glance:
- 1 Day
- Max 12 delegates
- In-person course
- Public open course or bespoke in-house booking options
- £225 + VAT per delegate
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Dealing with Conflict at Work Course Content
Identifying the causes of conflict
Learn to recognise the different factors that can lead to conflict, such as misunderstandings, competing priorities, personality clashes, or power struggles.
Stages in the development of conflict
Understand the different stages that conflicts can go through as they escalate. This will enable you to recognise when conflicts are at an early stage and take steps to prevent them from escalating further.
Effects of conflict on the individual and team
Explore the impact that conflict can have on individuals and teams in the workplace. Managers will learn to recognise the signs of conflict and understand the negative effects that it can have on employee morale, productivity, and job satisfaction.
Techniques for conflict resolution
Learn techniques for minimising and resolving conflicts in the workplace. This may include active listening, mediation, negotiation, or compromise. The focus will be on developing practical skills that can be applied in real-world situations.
Tackling difficult conversations
Difficult conversations are an inevitable part of any manager’s job, but they can be challenging to handle. Learn techniques for tackling difficult conversations sensitively and confidentially. They will learn how to communicate difficult messages clearly and effectively, while minimising the risk of misunderstandings or negative reactions.
Managing your own emotions
Effective conflict management requires managers to be able to manage their own emotions and remain calm under pressure. Learn how to develop self-awareness and emotional intelligence, to recognise your own emotional triggers and respond appropriately.
Manage reactions of others
Learn how to manage the reactions of others in conflict situations and how to recognise the different emotional states that people can experience during conflict and develop strategies for responding to them. This will enable you to manage conflict situations more effectively and achieve positive outcomes for all parties involved.
The EST HR Advantage: Helping You Get The Skills To Manage Conflict At Work
Practical & Comprehensive Course Content
In today’s workplace, conflict management is a crucial skill for managers. Our course is designed to help you develop effective conflict management skills, including techniques for minimising and resolving conflict, tackling difficult conversations sensitively and confidentially, and managing your own emotions and the reactions of others.
Flexible Programme & Course Delivery
Our course is designed to be flexible, with both modular and whole-course formats available to suit your specific needs. Whether you prefer to complete this individual course, or the whole Competent Manager Training Programme in one go, we’ve got you covered. In addition, our programme and courses can be delivered either on-site or at various locations, providing you with the flexibility to choose the best option that suits your schedule and location.
CPD Certified Courses
Upon completion of the course, you will receive a CPD accredited certificate that recognises your professional development and ongoing commitment to improving your HR skills and knowledge.
Experienced HR Professionals
Our experienced trainers will provide personalised attention and support to help you gain a deeper understanding of effective conflict management and develop practical skills that can be applied in real-world situations.
Affordable & Convenient
This course is available through open courses at various venues or as an in-house course for your team.
Discounts
We offer a 20% discount to all EST HR Retainer clients and a 50% discount to exclusive courses with a minimum of 8 delegates or £900 + VAT.
HR Essentials Training Programme
Our HR Essentials Programme covers key skills that are essential for effective HR management, including recruitment, performance management, employee relations, and legal compliance. It can be completed as a whole programme or individual modules.Introduction To HR Course
This course provides a strong foundation for HR management by covering essential topics such as employment law, recruitment, performance management, employee relations, and legal compliance.Absence Management Course
Our course covers the process of managing employee absence, including techniques for monitoring and recording absence, managing short-term and long-term absence, and conducting return-to-work interviews.Conducting Investigations Course
This course covers the process of conducting investigations, including planning and conducting interviews, gathering and analysing evidence, and preparing a final report.Managing Disciplinary & Grievance Course
This course provides an overview of disciplinary and grievance procedures and covers how to manage them effectively, including information on conducting investigations, managing hearings, and making fair decisions.Employee Wellbeing Course
This course covers the importance of employee wellbeing and provides strategies for promoting wellbeing in the workplace, including techniques for managing stress, promoting work-life balance, and providing mental health support.Implementing & Managing Change Course
Our course covers the process of implementing and managing change in the workplace, including techniques for overcoming resistance, managing stakeholders, and communicating change effectively.Managing Menopause Course
Our course covers the impact of menopause in the workplace and provides strategies for supporting employees going through menopause, including techniques for managing symptoms, providing support, and creating a supportive work environment.Raising Awareness Of Equality, Diversity And Inclusion In The Workplace Course
This course provides an overview of the importance of equality, diversity, and inclusion in the workplace and covers how to raise awareness and promote diversity and inclusion within the organisation.Ready to invest in your personal and professional growth? Book a place on the EST HR Dealing with Conflict at Work and Having Difficult Conversations Course and take the first step towards mastering conflict management skills in the workplace.
Contact us today
EST CF LTD is a limited company registered in England and Wales with registered number 10314766. Our registered office is at Henstaff Court, Llantrisant Road, Groesfaen, Cardiff, United Kingdom, CF72 8NG.
EST HR LTD is a limited company registered in England and Wales with registered number 09907215 and VAT registration number 235958080. Our registered office is at Henstaff Court, Llantrisant Road, Groesfaen, Cardiff, United Kingdom, CF72 8NG.
EST ACCOUNTANTS LTD is a limited company registered in England and Wales with registered number 08303442 and VAT registration number 177035894. Our registered office is at Henstaff Court, Llantrisant Road, Groesfaen, Cardiff, United Kingdom, CF72 8NG.
Regulatory information
EST CF Ltd is authorised and regulated by the Financial Services Authority. FCA number 776883.
EST Accountants Ltd is a member of the ACCA (13292606) and CIOT (189384).
Confidentiality notice
EST Wealth Ltd is a limited company registered in England and Wales with registered number 12267012.
EST Wealth Ltd is authorised and regulated by the Financial Conduct Authority. FCA number 921582.