Dealing with conflict in the workplace is a crucial skill for any manager or leader. As we all know, conflict can arise in any team or organisation, and if left unresolved, it can escalate quickly and have a significant impact on employee morale and productivity. Our course is designed to provide you with practical skills and techniques for managing conflict effectively, so you can minimise its impact on your team and business.
Through our one-day programme, you’ll learn how to identify the causes of conflict, understand the stages of its development, and recognise the effects of conflict on individuals and teams. We’ll provide you with techniques for minimising and resolving conflict, and guide you through the process of tackling difficult conversations sensitively and confidentially. You’ll also gain insights into how to manage your own emotions and the reactions of others, so you can remain calm and focused in high-pressure situations. Our experienced trainers will work with you to develop your emotional intelligence and build your confidence in handling challenging conversations, giving you the skills you need to succeed as a leader.
Learn to recognise the different factors that can lead to conflict, such as misunderstandings, competing priorities, personality clashes, or power struggles.
Understand the different stages that conflicts can go through as they escalate. This will enable you to recognise when conflicts are at an early stage and take steps to prevent them from escalating further.
Explore the impact that conflict can have on individuals and teams in the workplace. Managers will learn to recognise the signs of conflict and understand the negative effects that it can have on employee morale, productivity, and job satisfaction.
Learn techniques for minimising and resolving conflicts in the workplace. This may include active listening, mediation, negotiation, or compromise. The focus will be on developing practical skills that can be applied in real-world situations.
Difficult conversations are an inevitable part of any manager’s job, but they can be challenging to handle. Learn techniques for tackling difficult conversations sensitively and confidentially. They will learn how to communicate difficult messages clearly and effectively, while minimising the risk of misunderstandings or negative reactions.
Effective conflict management requires managers to be able to manage their own emotions and remain calm under pressure. Learn how to develop self-awareness and emotional intelligence, to recognise your own emotional triggers and respond appropriately.
Learn how to manage the reactions of others in conflict situations and how to recognise the different emotional states that people can experience during conflict and develop strategies for responding to them. This will enable you to manage conflict situations more effectively and achieve positive outcomes for all parties involved.
In today’s workplace, conflict management is a crucial skill for managers. Our course is designed to help you develop effective conflict management skills, including techniques for minimising and resolving conflict, tackling difficult conversations sensitively and confidentially, and managing your own emotions and the reactions of others.
Our course is designed to be flexible, with both modular and whole-course formats available to suit your specific needs. Whether you prefer to complete this individual course, or the whole Competent Manager Training Programme in one go, we’ve got you covered. In addition, our programme and courses can be delivered either on-site or at various locations, providing you with the flexibility to choose the best option that suits your schedule and location.
Upon completion of the course, you will receive a CPD accredited certificate that recognises your professional development and ongoing commitment to improving your HR skills and knowledge.
Our experienced trainers will provide personalised attention and support to help you gain a deeper understanding of effective conflict management and develop practical skills that can be applied in real-world situations.
This course is available through open courses at various venues or as an in-house course for your team.
We offer a 20% discount to all EST HR Retainer clients and a 50% discount to exclusive courses with a minimum of 8 delegates or £900 + VAT.
Ready to invest in your personal and professional growth? Book a place on the EST HR Dealing with Conflict at Work and Having Difficult Conversations Course and take the first step towards mastering conflict management skills in the workplace.Contact us today